How can I reach Citymesh helpdesk from abroad?
- You can reach the commercial helpdesk from abroad on following number +32 2 580 9100 (from Monday to Friday, from 9h until 17h).
- You can reach the technical helpdesk from abroad on following number +32 2 580 9100 (from Monday to Friday, from 8h until 19h).
Prior to going abroad 🛫
1. Prior to leaving, you should check if Roaming is activated on your phone. Roaming is activated by default. You can check this by calling the Citymesh helpdesk.
2. If you need to access your voicemail from another phone while abroad, create a PIN code (or reset it if forgotten) by calling your voicemail and following the prompts. We recommend using a strong PIN code (avoid simple codes like 1111 or 1234) and keeping it confidential to prevent unauthorized access.
When accessing voicemail from your own phone while abroad, no PIN is required.
Calling your voicemail
You can reach your voicemail by calling one of these numbers:
- 1964
- +32 458 00 10 80
- +32 458 00 10 81 (can be used from any other phone - you will be asked for the PIN you set during initial setup)
You can also press and hold 1 for speed dial.
Can I use Citymesh mobile everywhere
Citymesh mobile will work worldwide for outgoing and incoming calls, SMS and mobile data. Please check our roaming tariffs. We recommend disabling roaming data on your device when travelling to zone 2 to 7.
Selecting an operator abroad
Usually your phone automatically selects the local network with the strongest signal.
As your device locates the best performing network, it may take up to 3-4 minutes for your SIM to connect to the local operator.
Calling from abroad
Use international format even when abroad: dialing numbers without the country code while roaming can cause routing issues. Your device may incorrectly determine whether a call is local or international, leading to failed connections.
Examples:
- You are in France and call a Belgian number – you dial: +32 3 219...
- You are in France and call a number in the UK – you dial: +44 171...'
- You are in France and call a number in France – you dial: +33 487...
If you wish to use the phone directory when you are calling from abroad, make sure you have stored the numbers in international format (starting with +32, then the dialling code without a zero, then the phone number).
Mobile data abroad
Our roaming provider is Tele2. No special configuration is needed - the correct APN setting will apply automatically.
Receiving calls abroad
You can receive calls abroad without a hitch. Remember that receiving a call abroad is also charged. The call is charged per second after the first minute.
Sending and receiving SMS messages from abroad
It is possible to send and receive SMS messages from abroad. Modifications to the SMS settings are not necessary. When you send an SMS message, keep the same principles used for calling in mind, for example adding the country code: +32.
Using voicemail abroad
In case you get an incoming call while you are abroad and it is passed to voicemail, in fact, two calls will be charged:
- incoming call at a roaming tariff (as the call is automatically answered in this case and is transferred to voicemail)
- outgoing call at a roaming tariff (as the call is transferred to your voicemail in Belgium)
The same applies when a call forward was set to another Belgian fixed or mobile number.
Check the network selection upon your return 🛬
When you return to Belgium, your phone will automatically reconnect to the Citymesh mobile network, provided you did not switch to “manual network selection”. If you experience problems in gaining access to the Citymesh mobile network, check your settings and make sure you are on “automatic network selection”.
Download information about emergency apps, local emergency numbers, and special and short numbers: